1. ORDERING
Do I have to register to place an order?
Our store is currently a B2B store only. You can register with us as a retailer.
Can I order from you as an end customer?
End customers can currently only be inspired and then purchase our products from a retailer they trust. To find a retailer near you, please contact [email protected].
Is there a minimum order value in the GIFTCOMPANY B2B Shop?
The minimum order value for new customers is EUR 800. Subsequent orders are 250 EUR, from 1000 EUR the shipment is free of charge (only germany/austria)
2. DELIVERY
Where do you deliver to?
We deliver - by arrangement - worldwide.
What are the shipping costs?
From a net order value of 1000 EUR, we ship carriage paid for you within Germany. If you order less than 1000 EUR, we will pass on the shipping costs to you depending on the number of packages.
For international shipping costs, please contact our team on (0049) 040-60048815.
How long does delivery take?
We make every effort to process your order as quickly as possible. If the goods are in stock, the delivery time within Germany is up to 7 days, depending on the order volume. If you order at the weekend or on a public holiday, delivery may take longer.
Shipments abroad take longer.
We send in sensible partial shipments if not every item in your order is currently in stock.
How do I find out when my parcel will arrive?
You will receive your UPS tracking number by e-mail when the invoice is sent.
What can I do if the delivery does not arrive?
If you have any problems with your delivery, please contact our team at [email protected]
What can I do if a product in my delivery is faulty?
If your order or a product is faulty or has been damaged during transportation, this is very annoying but can unfortunately happen. In this case, please contact our customer service and send us a picture of the damage or fault. We will check this and then decide how to proceed.
Even if you have received the wrong product or too little or your package cannot be found, please contact our team immediately at [email protected].
3. PAYMENT
How can I pay in the GIFTCOMPANY B2B Shop?
We offer direct debit with 3% discount and payment on account, 30 days net, as payment methods (applies to national customers + Austria).
4. PRODUCTS
Are there any special features for handmade products?
Over 90% of our collection is lovingly handcrafted. This is what gives each individual unique piece its special charm. Small bubbles in the glass, different veins in the marble and hand-woven seaweed, to name but a few, breathe life into every product and give our collection its incomparable character. No two products are the same, and that's a good thing.
Are there any special care instructions for glass products?
With our glass products, we differentiate between through-dyed and sprayed glass. Colored glass is dishwasher-safe, but please take special care with sprayed glass.
Are there any special instructions for handling candles?
Please straighten the wick before lighting and shorten it if necessary. Dusty candles are best cleaned with tights.
How can I clean my TANG jewelry box?
Your TANG jewelry box comes in a black protective bag - the inside of this bag is the perfect cleaning cloth for removing dust from your high-quality box.
Are the Monsieur Carafon fish carafes food-safe and dishwasher-safe?
Our Monsieur Carafon fish carafes are both food-safe and dishwasher-safe.